Orders & Returns

1. ORDERING

1.1. We are responsible for managing and administering the site, arranging order processing and fulfillment for the merchandise you ordered from the suppliers through our site.

1.2. When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise. Regardless of the status of the order, you cannot cancel an order once it has been submitted.

1.3. We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:-

1.3.1. details of what you have ordered; and

1.3.2. details of the price charged.

This communication will be our acceptance of your order on behalf of the supplier.


1.4. Our acceptance of your order will only cover the merchandise mentioned in it and may not cover all the merchandise you ordered. If this is the case, then the order you made for the remaining merchandise will only be accepted when we send a further acceptance of that part of your order.

1.5. The availability of the merchandise is as shown online and will be updated from time to time. They shall not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.

1.6. We reserve the final right on not accepting or cancelling an order for any reasons at our sole discretion, including but not limited to:-

1.6.1. insufficient stock to fulfill your order;

1.6.2. no delivery can be arranged for your area; or

1.6.3. one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error, or an error in the pricing information provided by the supplier.


1.7. You will be notified by email if your order, or any part of your order, has been cancelled, any concerning amount received from you will be reimbursed back to you as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.

 

2. PRICE AND PAYMENT

2.1. All prices are in terms of United States Dollars (US$).

2.2. We use PayPal service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.

 

3. DELIVERY

3.1. We may deliver the merchandise in one or more instalments, and some of the merchandises may be delivered directly from suppliers. Any times and dates given for dispatch of merchandise, or the length of time that merchandise will take to be delivered, are only estimates. You agree and accept that under no circumstances will we accept cancellation of order or refund.

3.2. You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.

3.3. Local Delivery

3.3.1. This subsection applies to delivery to an address which is within the boundary of the Hong Kong Special Administrative Region.

3.3.2. Unless otherwise specified, delivery charge at the rate of HK$30 will be imposed on each delivery for order with a post-discount total of less than HK$500. Order with a post-discount total of HK$500 or above is entitled to free delivery.


3.4. International Delivery

3.4.1. This subsection applies to delivery to an address which is out of the boundary of the Hong Kong Special Administrative Region.

3.4.2. Unless otherwise specified, delivery charge at the rate of HK$50 will be imposed on each delivery for order with a post-discount total of less than HK$1,000. Order with a post-discount total of HK$1,000 or above is entitled to free delivery.

 

4. RETURNS OR EXCHANGES

4.1. Unless otherwise specified, no return or exchange of merchandise will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.

4.2. Subject to the returns or exchanges policy of individual supplier, merchandise may be returned for exchange or refund within fourteen (14) days for local delivery (see Section 3.3.1), and within thirty (30) days for international delivery (see Section 3.4.1), of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:-

4.2.1. the returns or exchanges policy applies;

4.2.2. the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including, but not limited to, manuals, certificates, labels, tags, consumables, bags, and boxes;

4.2.3. the packaging of the merchandise must be in the condition in which it was delivered to you; and

4.2.4. a request for return for exchange or refund is notified to and accepted by us via [email protected] or (+852) 3956 4998, and the merchandise is returned to the supplier within a limited period specified by the supplier.


4.3. If any promotional discount was applied to the total purchase amount at time of purchase, you will be refunded in the amount paid at the time of purchase for that item.

4.4. You agree and accept that merchandise is acceptable for exchange subject to stocks availability.

4.5. You agree and accept that it will be at the supplier’s sole discretion whether the merchandise is accepted for return for exchange or refund.

 

5. GENERAL

5.1. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.

5.2. We reserve the final right to terminate or alter the above terms and conditions. In the event of any dispute, our decision shall be final and conclusive.